Oracle 1Z1-1064 - Oracle Engagement Cloud 2019 Implementations Essentials
- Exam Code: 1Z1-1064
- Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
- Updated: Sep 21, 2026
- Q & A: 76 Questions and Answers
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Oracle 1Z1-1064 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2019 Implementations Essentials |
| Exam Number: | 1Z0-1064 |
| Exam Price: | USD 245 |
| Available Languages: | English |
| Certificate Validity Period: | 24 months |
| Related Certifications: | Oracle Fusion Service Implementation Professional Oracle B2B Service Implementation Specialist |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Passing Score: | 68% |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 |
| Recommended Training: | Oracle Engagement Cloud: Implement Service Applications Oracle B2B Service: Administration and Implementation |
| Exam Registration: | Oracle University Exam Registration Pearson VUE Scheduling |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications |
| Official Syllabus URL: | https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 |
Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service (DCS) | 20% | - Themes, templates, and pages - DCS security and roles - DCS architecture and components - Deploy and customize DCS application |
| Service Request Management | 20% | - Common SR processing activities - SR category configuration - SR assignment mapping - SR creation and handling setup |
| Knowledge Management & Omnichannel | 15% | - Agent notifications configuration - Omnichannel communication setup - Knowledge management enablement |
| Entitlements & Security | 15% | - Engagement Cloud security model - Roles, privileges, and access control - Entitlement concepts: coverage and milestones |
| Engagement Cloud Setup & Customization | 15% | - Service Catalog configuration - Functional Setup Manager (FSM) usage - Customization mechanisms - Enable Engagement Cloud features |
| Communication & Integration | 15% | - Email templates and notifications - Inbound and outbound email setup - CTI integration and configuration - Integration architecture overview |
Clear Answers for Oracle Engagement Cloud 2019 Implementations Essentials Candidates
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The Oracle Engagement Cloud 2019 Implementations Essentials blueprint covers these principal domains:
- Entitlements & Security (15%)
- Communication & Integration (15%)
- Knowledge Management & Omnichannel (15%)
The remaining domains appear in the full official outline, all of which our bank addresses.
As of the latest information, the passing score for the 1Z1-1064 exam is 68% and the fee is USD 245. Oracle can revise both, so confirm the current figures on the official site before registering.
Registration runs through the official channels below:
Choose your center or online session, and reserve early for the most convenient dates.
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Oracle recommends these official training options:
- Oracle Engagement Cloud: Implement Service Applications
- Oracle B2B Service: Administration and Implementation
Pick the course matching your experience, then reinforce it with regular question practice.
Oracle lists the following prerequisites for the Oracle Engagement Cloud 2019 Implementations Essentials: No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications.
Confirm the details on the official certification page before you book.
Per current exam information, the 1Z1-1064 exam includes 60 questions and allows 105 minutes minutes. Timed practice beforehand makes the format feel routine on the day.
Because every step respects your time. Buying is a simple, transparent procedure: choose your version or package, see the cost generated automatically, confirm, and order — then the materials arrive by email in about a minute. The 1Z1-1064 content is clear, the main points easy to acquire, and every answer expert-verified; the PDF prints for paper review. When the exam changes, our experts devote their energy to immediate research and revision, and critical comments trigger improvement measures as soon as possible. A free demo lets you run a mini-test and confirm quality first, and your personal information is protected on an integrity-based platform throughout.
Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
Question #1
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Roles and privileges
- B. Themes
- C. Object workflow
- D. Objects
- E. Reports
- F. Icons
- G. Fields
- H. Exports
Correct Answer: D,E,G,H 🗳️
Question #2
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
- A. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
- B. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE. - C. Incoming messages have a custom filter.
- D. The configured frequency to retrieve emails is too long.
Correct Answer: C 🗳️
Question #3
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
- B. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates - C. Do not choose any optional criteria columns.
- D. Choose all optional result columns.
Correct Answer: A,B,C 🗳️
Question #4
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
- A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
- B. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- C. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
- D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
Correct Answer: B,D 🗳️
Question #5
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Add a message to a Service Request.
- B. Create a Service Request.
- C. Chat with an Agent about a Service Request.
- D. Delete a Service Request.
- E. View and edit attachments to a Service Request.
Correct Answer: B,C,D,E 🗳️
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