Avaya 3302 - Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A) Schedule Server
B) Synchronization Server
C) Nav360 Import Service
D) ProvisioningServer

2. To determine why you are unable to add an extension to the Communication Manager (CM), you want to enable logging for the Provisioning service to log the communication between the provisioning service and the CM. The IP address of the CM is 192.168.23.31.
Which file needs to be edited, and which entry needs to added to the file?

A) Web.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="N"/>
</appsettings>
B) NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31" value-"0"/>
<add key="cm_id_192.168.23.31" value-"0"/>
<add key="cm_rd_192.168.23.31" value-"200"/>
<add key="cm_log_192.168.23.31" value-"N"/>
</appsettings>
C) NAV360_ProvisioningService.exe
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings>
D) NAV360_ProvisioningService.exe.config
<appsettings>
<add key="cm_cd_192.168.23.31"value="0"/>
<add key="cm_id_192.168.23.31"value="0"/>
<add key="cm_rd_192.168.23.31"value="200"/>
<add key="cm_log_192.168.23.31"value="Y"/>
</appsettings>

3. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A) The customer hastoomany servers and wantsto reduce hardware storage inventory.
B) Database redundancy is required and the customer is using an SQL cluster in their environment.
C) ACCCM does not support co-resident install.
D) The remote serveris on a slower speed network.

4. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) CoWare, Xen
B) VMwareESXI3.x, vSphere
C) FSXI 3x, Virtual Server 2005 R2
D) Xen, Hyper-V
E) Virtual Server 2008, vSphere

5. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administratordid not assign a schedule to the job.
B) The administrator did not checkthe'Save CM box'in the action list for the action.
C) The administrator did not check 'enabled' for the scheduledjob.
D) The administrator did notcreate a task for the job.

Solutions: