Avaya 37820X - Avaya Midsize Solution Design Exam
- Exam Code: 37820X
- Exam Name: Avaya Midsize Solution Design Exam
- Updated: Sep 13, 2026
- Q & A: 66 Questions and Answers
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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Networking and Infrastructure Design | - Infrastructure Requirements
|
| Topic 2: Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Topic 3: Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Topic 4: Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Topic 5: Unified Communications and Collaboration Design | - UC Applications
|
| Topic 6: Solution Sizing and Bill of Materials | - Solution Configuration
|
| Topic 7: Implementation and Migration Planning | - Deployment Strategy
|
Avaya Midsize Solution Design Sample Questions:
Question #1
You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?
- A. Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
- B. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
- C. Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
- D. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
Answer: D
Question #2
You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?
- A. On-Premise
- B. Public Cloud
- C. Hybrid Cloud
- D. Private Cloud
Answer: D
Question #3
Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?
- A. Realtime
- B. Custom reports
- C. Agent Dashboards
- D. Voice Recording Library
Answer: C
Question #4
What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
- A. It has a smaller touch screen.
- B. It has visible mechanical buttons.
- C. It does not Include a camera.
- D. It is not an all glass device.
Answer: C
Question #5
Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
- A. Avaya Session Border Controller for Enterprise
- B. 1600 series telephone sets
- C. Avaya one-X Mobile
- D. Voicemail Pro
Answer: A
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