Salesforce AP-222 - Public Sector Solutions Accredited Professional
- Exam Code: AP-222
- Exam Name: Public Sector Solutions Accredited Professional
- Updated: Sep 12, 2026
- Q & A: 130 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation - Configure OmniStudio components for public sector workflows - Service Cloud and Experience Cloud setup for citizen services |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Solution design and requirements mapping - Deployment methodology and change management - Data management, scalability, and quality assurance |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Grants management and program administration - Document processing, eSignature, and reporting tools - Licensing, permitting, and inspection management - Core architecture and data model - Employee experience and emergency response capabilities |
A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?
Correct Answer: A,D,E 🗳️
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A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
Correct Answer: C,D,E 🗳️
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Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes.
Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
Correct Answer: C 🗳️
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A city wants residents to schedule inspection appointments online. Appointment availability must automatically consider inspector skills, service territories, travel time, and working hours. Which Salesforce capability should be implemented?
Correct Answer: D 🗳️
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A permitting agency needs to assign inspection work to inspectors with the appropriate certifications. If no qualified inspector is available within the assigned service territory, supervisors should be able to identify the scheduling conflict immediately. Which Salesforce capability best supports this scenario?
Correct Answer: D 🗳️
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