Salesforce AP-222 - Public Sector Solutions Accredited Professional

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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?

A) Assign the Decision Explainer Permissions Set License to the appropriate user(s).
B) Create an Apex Trigger to document the decision steps performed.
C) Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
D) Add the Decision Explainer Log History component to the Lightning record page(s).
E) Integrate the BRE with Decision Explainer.

2. A Public Sector Organization (PSO) is seeking to improve how they manage its community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UI. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?

A) Customer Community Licenses
B) Enable Web-to-Lead
C) Enable Chatter
D) Customer Community Plus Licenses
E) Migrate Users to Lightning Experience

3. Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes.
Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

A) Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
B) Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.
C) Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
D) Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out.

4. A city wants residents to schedule inspection appointments online. Appointment availability must automatically consider inspector skills, service territories, travel time, and working hours. Which Salesforce capability should be implemented?

A) Public Sector Solutions Appointment Assistant
B) Salesforce Scheduler only
C) Email-to-Case
D) Field Service appointment scheduling

5. A permitting agency needs to assign inspection work to inspectors with the appropriate certifications. If no qualified inspector is available within the assigned service territory, supervisors should be able to identify the scheduling conflict immediately. Which Salesforce capability best supports this scenario?

A) OmniScript conditional visibility
B) Queue-based assignment only
C) Salesforce Reports without scheduling configuration
D) Field Service scheduling with skills and service territories

Solutions: