Salesforce BA-201 - Salesforce Certified Business Analyst

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

A) Universal Process Notation (UPN)
B) Business Process Modeling Notation (BPMN)
C) Unified Modeling Language (UML)

2. The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?

A) Confirm that best practices are being followed.
B) Ask for specific examples to review.
C) Recommend additional training resources.

3. Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"

A) Where
B) Assumption
C) Why

4. A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

A) Work with the solution architect to perform unit testing in a sandbox.
B) Work with the quality assurance (QA) team to perform UAT in a sandbox.
C) Work with subject matter experts to perform UAT in a sandbox.

5. A business analyst at Universal Containers has begun user acceptance testing for a new Experience Cloud implementation with the project team. A major gap for one of the personas was identified in the documented scenarios.
What went wrong?

A) Failure to validate the application against the functional requirements
B) Failure to include all stakeholders in the requirements gathering process
C) Failure to perform thorough unit testing during the development process

Solutions: