The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce product support role. The pre-requisite for this exam certification is P_C4HCD_1811 (SAP Certified Development Professional - SAP Commerce Cloud 1811 Developer) or P_C4HCD_1905 (SAP Certified Development Professional – SAP Commerce Cloud 1905 Developer). All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce located at: wiki.hybris.com and help.hybris.com . In order to access the sites above, you must be an SAP customer or partner.
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| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Product Support Processes > 12% | Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process). |
| Troubleshooting > 12% | Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits). |
| Configuration > 12% | Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite. |
| Performance > 12% | Analyze and improve overall system performance, and troubleshoot performance issues and identify bottlenecks. |
| Integration > 12% | Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products |
| General Support > 12% | Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features. |
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