Genesys GCP-GC-IMP - Genesys Cloud Certified Professional - Implementation

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

How many types of groups are there by default?

A. 2
B. 4
C. 3
D. 5

Question 2

How many categories of routing are there in a Call Route under the Call Routing page?

A. 2
B. 4
C. 3
D. 5

Question 3

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A. Submit a ticket to Genesys Cloud support.
B. Reset John's password and let him know the password to log in with.
C. Add John to Genesys Cloud again so that a new invitation will be generated.
D. Tell John to be patient and wait for the email to arrive.
E. Resend the invite.

Question 4

Select the Access level permission types for workspace membership. (Choose three.)

A. Read Only
B. Full Access
C. Collaborator
D. Partial
E. Contributor
F. Write Only

Question 5

You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A. The Base Settings
B. The phone name
C. The Hardware ID (MAC address)
D. The phone model

Solutions: