Huawei H21-287_V1.0 - HCSP-Presales-Service(AICC) V1.0

Huawei H21-287_V1.0 Actual PDF
  • Exam Code: H21-287_V1.0
  • Exam Name: HCSP-Presales-Service(AICC) V1.0
  • Updated: Aug 28, 2026
  • Q & A: 132 Questions and Answers
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Huawei H21-287_V1.0 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: AICC Solution Design25%- High availability and disaster recovery design
- Capacity planning and network design
- Requirement analysis and solution planning
- Security and compliance considerations
Topic 2: AICC Product Knowledge30%- UAP (Unified Agent Platform) features and specifications
- Integration with third-party systems (CRM, billing, etc.)
- ICD (Intelligent Call Distributor) principles and functions
- CTI, IVR, recording and other core modules
Topic 3: Presales Capability and Case Analysis25%- Typical project cases and best practices
- Solution proposal and quotation preparation
- Competitive analysis and differentiation
- Common questions and solutions
Topic 4: AICC Solution Overview20%- Architecture and components of AICC solution
- Typical application scenarios and value
- Basic concepts and positioning of AICC

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.

A. False
B. True


Question 2

Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?

A. Concurrent Session License (floating).
B. Named User License (per agent).
C. Perpetual License with annual maintenance.
D. Subscription-based (SaaS) pricing.


Question 3

When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A. To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
B. To replace the existing ACD immediately.
C. To act as the new CTI server.
D. To convert analog agent phones to IP phones.


Question 4

In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A. Local Area Network (LAN)
B. Public Internet without encryption
C. Virtual Private Network (VPN)
D. Leased Lines (MPLS)


Question 5

What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A. To synchronize the clocks between the two systems.
B. To transfer call control signals.
C. To maintain NAT traversal and detect connection failure quickly.
D. To ensure the audio quality remains high.


Solutions:

Question 1
Answer: B
Question 2
Answer: D
Question 3
Answer: A
Question 4
Answer: C
Question 5
Answer: C

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