HDI HD0-400 - HDI Qualified Customer Support Specialist
- Exam Code: HD0-400
- Exam Name: HDI Qualified Customer Support Specialist
- Updated: Sep 01, 2026
- Q & A: 120 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Incident & Problem Management | 30% | - Incident logging and classification - Problem identification and root cause analysis - Escalation procedures - Troubleshooting and resolution techniques |
| Customer Service Delivery | 30% | - Customer expectations and satisfaction - Documentation and knowledge management - Effective communication across channels - Service delivery principles and standards |
| Quality & Continuous Improvement | 20% | - Performance metrics and KPIs - Professionalism and ethics - Feedback and improvement processes |
| Process & Service Standards | 20% | - Service Level Agreements (SLAs) - Support center workflows - Tools and technologies for support |
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