EXIN ITIL - ITIL Foundation (V4)
- Exam Code: ITIL
- Exam Name: ITIL Foundation (V4)
- Updated: Sep 23, 2026
- Q & A: 505 Questions and Answers
Still confused about how to prepare for the ITIL exam? The confusion ends with a clear resource: TestPDF's bank of 505 practice questions covering the EXIN ITIL Foundation (V4) objectives, every answer expert-verified, ready in 2026.
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Exam Price: | $314 - $385 USD |
| Passing Score: | 65% (26/40) |
| Exam Format: | Multiple choice, Objective test questions, Closed book |
| Exam Duration: | 60 (75 for non-native language) |
| Certificate Validity Period: | 3 years |
| Available Languages: | German, French, Chinese, Portuguese, Dutch, Polish, English, Italian, Japanese, Spanish |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Exam Booking EXIN Official Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Products and services, service offerings - Stakeholders: customers, users, sponsors, providers |
| Four Dimensions of Service Management | 18% | - Organizations and people - Information and technology - Value streams and processes - Partners and suppliers |
| ITIL Service Value System | 20% | - Governance - Service value chain - Continual improvement - Practices - Guiding principles |
| ITIL Management Practices | 17% | - General management practices
|
| Service Value Chain Activities | 15% | - Improve - Deliver and support - Obtain/build - Design and transition - Plan - Engage |
| Guiding Principles | 18% | - Keep it simple and practical - Start where you are - Optimize and automate - Think and work holistically - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility |
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The EXIN ITIL Foundation (V4) blueprint covers these principal domains:
The remaining domains appear in the full official outline, all of which our bank addresses.
As of the latest information, the passing score for the ITIL exam is 65% (26/40) and the fee is $314 - $385 USD. EXIN can revise both, so confirm the current figures on the official site before registering.
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EXIN recommends these official training options:
Pick the course matching your experience, then reinforce it with regular question practice.
EXIN lists the following prerequisites for the EXIN ITIL Foundation (V4): No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff.
Confirm the details on the official certification page before you book.
Per current exam information, the ITIL exam includes 40 questions and allows 60 (75 for non-native language) minutes. Timed practice beforehand makes the format feel routine on the day.
Because every step respects your time. Buying is a simple, transparent procedure: choose your version or package, see the cost generated automatically, confirm, and order — then the materials arrive by email in about a minute. The ITIL content is clear, the main points easy to acquire, and every answer expert-verified; the PDF prints for paper review. When the exam changes, our experts devote their energy to immediate research and revision, and critical comments trigger improvement measures as soon as possible. A free demo lets you run a mini-test and confirm quality first, and your personal information is protected on an integrity-based platform throughout.
Which is an example are problem control activity?
Correct Answer: B 🗳️
What can be used to determine if a service is 'fit for purpose'?
Correct Answer: B 🗳️
Which is the FIRST action when optimizing a service?
Correct Answer: A 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals
Correct Answer: B 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
What impact does automation have on a service desk?
Correct Answer: C 🗳️
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