EXIN ITIL - ITIL Foundation (V4)

EXIN ITIL Actual PDF
  • Exam Code: ITIL
  • Exam Name: ITIL Foundation (V4)
  • Updated: Sep 23, 2026
  • Q & A: 505 Questions and Answers
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About EXIN ITIL Exam

Still confused about how to prepare for the ITIL exam? The confusion ends with a clear resource: TestPDF's bank of 505 practice questions covering the EXIN ITIL Foundation (V4) objectives, every answer expert-verified, ready in 2026.

EXIN ITIL Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL® 4 Foundation
Exam Number:ITILFND_V4
Real Exam Qty:40
Related Certifications:ITIL 4 Strategic Leader
ITIL 4 Managing Professional
Exam Price:$314 - $385 USD
Passing Score:65% (26/40)
Exam Format:Multiple choice, Objective test questions, Closed book
Exam Duration:60 (75 for non-native language)
Certificate Validity Period:3 years
Available Languages:German, French, Chinese, Portuguese, Dutch, Polish, English, Italian, Japanese, Spanish
Recommended Training:EXIN ITIL 4 Foundation Training
Exam Registration:PeopleCert Exam Booking
EXIN Official Registration
Sample Questions:Free Download ITIL Test PDF
Exam Way:Online proctored or at accredited test centers
Pre Condition:No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff
Official Syllabus URL:https://www.exin.com/en/certifications/itil/itil-4-foundation

EXIN ITIL Exam Syllabus Topics:

SectionWeightObjectives
Key Concepts of Service Management12%- Value, value co-creation, service, service management
- Products and services, service offerings
- Stakeholders: customers, users, sponsors, providers
Four Dimensions of Service Management18%- Organizations and people
- Information and technology
- Value streams and processes
- Partners and suppliers
ITIL Service Value System20%- Governance
- Service value chain
- Continual improvement
- Practices
- Guiding principles
ITIL Management Practices17%- General management practices
  • 1. Relationship management
    • 2. Continual improvement
      • 3. Information security management
        - Technical management practices
        • 1. Deployment management
          • 2. Release management
            - Service management practices
            • 1. Problem management
              • 2. Incident management
                • 3. Service level management
                  Service Value Chain Activities15%- Improve
                  - Deliver and support
                  - Obtain/build
                  - Design and transition
                  - Plan
                  - Engage
                  Guiding Principles18%- Keep it simple and practical
                  - Start where you are
                  - Optimize and automate
                  - Think and work holistically
                  - Progress iteratively with feedback
                  - Focus on value
                  - Collaborate and promote visibility

                  ITIL Exam Information, Without the Confusion

                  Immediately and easily. Upon successful payment, our system sends the product file to your mailbox automatically — typically within about a minute — with an instant download link as well. If nothing arrives within two hours, check your spam folder and contact support. Installations are unlimited, the PDF supports printing for paper-based review, and your purchase includes 365 days of free updates: whenever the exam content changes, the latest version reaches you automatically, with a 50% renewal discount after the year ends.

                  The EXIN ITIL Foundation (V4) blueprint covers these principal domains:

                  • ITIL Service Value System (20%)
                  • Key Concepts of Service Management (12%)
                  • Guiding Principles (18%)

                  The remaining domains appear in the full official outline, all of which our bank addresses.

                  As of the latest information, the passing score for the ITIL exam is 65% (26/40) and the fee is $314 - $385 USD. EXIN can revise both, so confirm the current figures on the official site before registering.

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                  EXIN recommends these official training options:

                  Pick the course matching your experience, then reinforce it with regular question practice.

                  EXIN lists the following prerequisites for the EXIN ITIL Foundation (V4): No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff.

                  Confirm the details on the official certification page before you book.

                  Per current exam information, the ITIL exam includes 40 questions and allows 60 (75 for non-native language) minutes. Timed practice beforehand makes the format feel routine on the day.

                  Because every step respects your time. Buying is a simple, transparent procedure: choose your version or package, see the cost generated automatically, confirm, and order — then the materials arrive by email in about a minute. The ITIL content is clear, the main points easy to acquire, and every answer expert-verified; the PDF prints for paper review. When the exam changes, our experts devote their energy to immediate research and revision, and critical comments trigger improvement measures as soon as possible. A free demo lets you run a mini-test and confirm quality first, and your personal information is protected on an integrity-based platform throughout.

                  EXIN ITIL Foundation (V4) Sample Questions:

                  Question #1

                  Which is an example are problem control activity?

                  • A. Re-assessing a known error to understand the ongoing impact
                  • B. Documenting the steps in a workaround
                  • C. Implementing a technical fix to resolve an issue
                  • D. Reviewing incident records to identify trends
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Question #2

                  What can be used to determine if a service is 'fit for purpose'?

                  • A. Warranty
                  • B. Utility
                  • C. Availability
                  • D. Outcome
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Question #3

                  Which is the FIRST action when optimizing a service?

                  • A. Understand the organizational context
                  • B. Agree the future state
                  • C. Implement the improvement
                  • D. Assess the current state
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).

                  Question #4

                  Which TWO are important aspects of the 'service request management' practice?
                  1.Standardization and automation
                  2.Providing a variety of channels for access
                  3.Establishing a shared view of targets
                  4.Policies for approvals

                  • A. 1 and 2
                  • B. 1 and 4
                  • C. 3 and 4
                  • D. 2 and 3
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).

                  Question #5

                  What impact does automation have on a service desk?

                  • A. Increased phone contact and a reduced ability to focus on user experience
                  • B. Ability to work from a single centralised location
                  • C. Less low level work and a greater ability to focus on user experience
                  • D. Ability to work from multiple locations, geographically dispersed
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

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