Microsoft MB-240 - Microsoft Dynamics 365 Field Service Functional Consultant

Exam Details and Topics

In regards to the exam details, it is important to start with the format. The test can be taken in the English language only. It is known to be 120 minutes long with approximately 40-60 questions to answer. The candidates in the United States are required to pay $165 to sit for this exam either online or at any Pearson VUE center near them. This cost is not applicable in other countries. Due to taxation, it is usually different and on the higher side. Those individuals who are not in the USA can find out how much they should pay for the test on the official webpage.

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Field Service Mobility Management: 10-15%

• Configuring Mobile Apps: The individuals should have competence in configuring steps for the Field Service mobile applications, offline data & sync filters, Work Order, and booking forms.
• Installing Mobile Apps: This requires skills in installing and signing into Field Service Mobile applications, working offline, and identifying supported platforms and pre-requisites, among others.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

The Microsoft MB-240 exam evaluates a number of knowledge areas, which are classified into several topics. These sections are highlighted below:

• Scheduling and Dispatching Work Orders (25-30%)

  This subject area includes the details of the management of scheduling options, scheduling work orders with the use of Schedule Assistant and Schedule Board, implementation of scheduled Board and Schedule Assistant, as well as configuration of Resource Scheduling Optimization (RSO) and Universal Resource work orders.

• Configuring Field Service Apps (15-20%)

  The first topic tests your ability to configure general settings, service and product pricing, as well as field service applications. It is also important to have the skills in integrating other tools with Field Service, managing bookable resources, configuring characteristics and skills, as well as configuring geocoding.

• Managing Work Orders (15-20%)

  The second domain revolves around such technical skills as describing the work order lifecycle, creating and managing work orders, managing incidents, as well as configuring incident types, service task types, and requirement groups. The knowledge you should possess has to include your understanding of bookings and invoices as well.

• Implementing Connected Field Services (10-15%)

  This module includes the students’ ability to implement connected Field Service with IoT Hub and describe the use cases for IoT. It also includes the details of the management of security roles and identification of the use cases for IoT.

• Managing Field Service Mobility (10-15%)

  Attempting the questions aligned to this section, the individuals need to be able to perform the installation and configuration of mobile apps, management of mobile projects, and modification of configuration settings.

• Managing Inventory and Purchasing (5-10%)

  This area includes the evaluation of one’s skills in managing inventory, purchasing, and product returns as well as creating return merchandise authorizations. You need to know how to set up warehouses and inventory, create child assets, and finalize returns.

Customer-centric management

Customers are god, which is truth. Actually, each staffs of Microsoft is sincere and responsible, and try their best to meet customers' requirements and solve the problems for them.

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Microsoft MB-240 Exam Syllabus Topics: