Pegasystems PEGAPCDC86V1 - Pega Certified Decisioning Consultant (PCDC) 86V1
- Exam Code: PEGAPCDC86V1
- Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
- Updated: Sep 25, 2026
- Q & A: 60 Questions and Answers
PEGAPCDC86V1 Free Demo download
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Topic 2: Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Topic 3: Engagement Policies | 12% | - Policy Configuration
|
| Topic 4: AI and Arbitration | 8% | - Decision Prioritization
|
| Topic 5: Channels | 10% | - Channel Integration
|
| Topic 6: Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Topic 7: Decision Strategies | 25% | - Strategy Design
|
| Topic 8: Actions and Treatments | 12% | - Action Management
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
Question #1
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Retail store
- B. Chatbot
- C. Television
- D. Billboard
Correct Answer: B,C 🗳️
Question #2
MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?
- A. Place a paid ad
- B. Create a Facebook post
- C. Send an email
- D. Make a call
Correct Answer: C 🗳️
Question #3
A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?
- A. Volume constraints
- B. Applicability rules
- C. Suppression rules
- D. Customer contact limits
Correct Answer: C 🗳️
Question #4
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.
- A. Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.
- B. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.
- C. Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.
- D. Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.
Correct Answer: D 🗳️
Question #5
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Fair
- B. Very Poor
- C. Good
- D. Poor
Correct Answer: B 🗳️
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