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WGU Principles-of-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
| Ethics, Social Responsibility & Change Management | 15% | - Ethics & Corporate Social Responsibility
- 1. Stakeholder management and sustainability
- 2. Ethical decision-making frameworks
- Managing Change & Innovation
- 1. Forces and resistance to change
- 2. Organizational development and innovation
|
| Organizing & Organizational Structure | 20% | - Organizational Design
- 1. Team-based and matrix structures
- 2. Departmentalization and authority
- 3. Mechanistic vs organic structures
- Human Resource Management
- 1. Legal and ethical HR considerations
- 2. Staffing, training, and performance management
|
| Leading & Motivation | 25% | - Leadership Theories & Styles
- 1. Trait, behavioral, and contingency theories
- 2. Transformational vs transactional leadership
- Motivation & Communication
- 1. Conflict resolution and team dynamics
- 2. Maslow, Herzberg, Expectancy theory
- 3. Interpersonal and organizational communication
|
| Planning & Strategic Management | 20% | - Foundations of Planning
- 1. Strategic, tactical, and operational planning
- 2. SWOT analysis and strategic formulation
- 3. Mission, vision, and goals
- Decision Making
- 1. Rational and bounded rationality models
- 2. Group decision-making techniques
|
| Controlling & Quality Management | 20% | - Operations & Quality Control
- 1. Balanced scorecard and performance metrics
- 2. Total Quality Management (TQM)
- Control Process
- 1. Corrective action and feedback loops
- 2. Establishing standards and measuring performance
|
WGU Principles of Management at Western Governors University(IAC1) Sample Questions:
Which management process has the benefits of group problem solving, information sharing, and cooperation across business functions? Choose 1 answer
- A. Criteria for Growth
- B. Total Control Management
- C. Change Control
- D. Total Quality Management
Reveal Solution
Discussion
Correct Answer: D 🗳️
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When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer
- A. Benchmarking
- B. Downsizing
- C. Customerization
- D. Reengineering
Reveal Solution
Discussion
Correct Answer: C 🗳️
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What is a core job dimension described in the Hackman and Oldham model of job design? Choose 1 answer
- A. Compensation
- B. Networking
- C. Autonomy
- D. Quality
Reveal Solution
Discussion
Correct Answer: C 🗳️
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An executive arrived in a country and was instructed to take the "lift" to the second floor. The executive did not understand the meaning of "lift." Which type of cross-cultural communication barrier is this? Choose 1 answer
- A. Barrier caused by differences among perceptions
- B. Barrier caused by tone differences
- C. Barrier caused by semantics
- D. Barrier caused by relativism
Reveal Solution
Discussion
Correct Answer: C 🗳️
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A computer manufacturer purchases the company that supplies computer chips for the company. Which type of corporate strategy is the company using? Choose 1 answer
- A. Vertical integration
- B. Domain selection
- C. Strategic alliance
- D. Conglomerate diversification
Reveal Solution
Discussion
Correct Answer: A 🗳️
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