Cisco 100-140 - Cisco Certified Support Technician (CCST) IT Support
- Exam Code: 100-140
- Exam Name: Cisco Certified Support Technician (CCST) IT Support
- Updated: Nov 08, 2026
- Q & A: 61 Questions and Answers
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Cisco 100-140 Exam Syllabus Topics:
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Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html
Do you want to pass the 100-140 real test with ease? Are you still confused about the test preparation? Now, please pick up your ears, and listen to the following. You will solve your trouble and make the right decision.
Cisco Certified Support Technician (CCST) IT Support Sample Questions:
Question #1
A new employee at your company has just finished being onboarded. She contacts you and complains that her virtual machine is very slow. You suspect that her machine needs more resources allocated to it.
How can the virtual machine be configured with more resources?
- A. Resources are not configurable after a virtual machine is provisioned.
- B. Resources can be added from within the virtual machine.
- C. Resources can be added from either the hypervisor software or from within a virtual machine.
- D. Resources can be added from the hypervisor software.
Correct Answer: D 🗳️
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Question #2
You resolve a customer ' s printing issue.
How should you document the incident?
- A. Ticket Complete.
- B. Printer is now printing. Issue is resolved and customer is happy.
- C. This customer was using the wrong printer and did not know which printer they should use.
- D. Printing issue is resolved. Reinstalled printer drivers and rebooted computer.
Correct Answer: D 🗳️
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Question #3
A help desk technician is troubleshooting Wi-Fi connectivity issues on a user ' s mobile phone. Restarting the phone and router did not resolve the issue.
Which next step should a help desk technician take to attempt to resolve the issue?
- A. Reset the network settings to default.
- B. Ensure that airplane mode is off.
- C. Update the OS to the latest version.
- D. Replace the SIM card.
Correct Answer: B 🗳️
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Question #4
A user calls with questions about the type of display they should purchase for their new home office.
You need to provide them with an explanation of the characteristics of the various video interfaces available.
To answer, move each video interface on the left to its description on the right.
Note: You will receive partial credit for each correct response.
Correct Answer:
Question #5
A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:
Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can ' t log in to the network.
While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).
Which two actions could you take to resolve the problem? (Choose two.)
Note: Each correct answer presents a complete solution.
- A. Set the user ' s password to never expire.
- B. Tell the user to add a phone number to their account for SMS validation.
- C. Unlock the user ' s account.
- D. Tell the user to change their password to one that meets complexity requirements.
- E. Tell the user to install the company ' s authenticator app.
Correct Answer: B,E 🗳️
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