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| Section | Objectives |
|---|---|
| Campaign Design and Management | - Outbound campaign configuration and strategy - Contact list management and segmentation - Dialing modes (predictive, progressive, preview) |
| System Architecture and Components | - CTI and CRM integration concepts - Integration with telephony infrastructure - Dialing engines and campaign management components |
| Avaya Proactive Contact Fundamentals | - Overview of outbound contact center concepts - Proactive Contact system positioning in Avaya portfolio |
| Compliance and Best Practices | - Do-not-call (DNC) and call suppression rules - Regulatory compliance in outbound calling |
| Reporting and Performance Optimization | - Campaign performance metrics and KPIs - System reporting and analytics usage |
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