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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Add a conditional section within the answer with any access level.
B) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
C) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
D) Make the answer status private, make the required changes, and republish it.

2. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
B) Once a user rejects the article, the system automatically deletes the article.
C) In Workflow you cannot reassign a task to another user or team.
D) Once a user rejects the article, it moves to the previous step.
E) A Workflow process can only be used while creating and editing the articles.

3. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

A) Ctrl + A
B) Ctrl + O
C) Ctrl + N
D) Ctrl + T

4. Which action can be performed on published reports?

A) enable drill-down links for report levels
B) activate run-time selectable filters
C) add page breaks
D) modify report permissions

5. You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

A) Place at First
B) Historical usefulness
C) Place at Top
D) Fix First
E) Fixed at Top

Solutions: