Oracle 1Z0-1038-21 - Oracle Service Center 2021 Implementation Essentials

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in four months
C) Every month
D) Once in six months

2. Which three elements are available for workflow design on the Insert ribbon?

A) Decision
B) Restart
C) Return
D) Terminate
E) Set Fields

3. What are the three different types of pull policy for queues?

A) Round Robin
B) Advanced
C) Strict Priority
D) Manual
E) Standard
F) First Due

4. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Saturday 4 PM
B) Tuesday 11 AM
C) Monday 10 AM
D) Saturday 6 PM

5. Which three events are available with theJavaScript API?

A) ondataupdated()
B) onsaveclose ()
C) enclose ()
D) onrefresh()
E) aftersave()
F) onbeforesave ()

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