CompTIA 220-1202 - CompTIA A+ Certification Exam: Core 2

CompTIA 220-1202 Actual PDF
  • Exam Code: 220-1202
  • Exam Name: CompTIA A+ Certification Exam: Core 2
  • Updated: Aug 04, 2026
  • Q & A: 444 Questions and Answers
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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures21%- Communication and professionalism
  • 1. SLA management
    • 2. Incident reporting
      • 3. Customer service techniques
        - IT service management
        • 1. Documentation and change management
          • 2. Backup and recovery processes
            • 3. Disaster recovery planning
              - Safety and compliance
              • 1. Workplace safety procedures
                • 2. Environmental controls
                  • 3. Privacy and regulatory compliance
                    Topic 2: Security28%- Threats and mitigation
                    • 1. Social engineering prevention
                      • 2. Malware types and removal
                        • 3. Data protection and disposal
                          - Network and application security
                          • 1. Encryption technologies
                            • 2. Wireless security protocols
                              • 3. Firewalls and security appliances
                                - Security fundamentals
                                • 1. Permissions and access control
                                  • 2. Zero Trust concepts
                                    • 3. Authentication and authorization
                                      Topic 3: Operating Systems28%- Mobile operating systems
                                      • 1. Mobile device management
                                        • 2. App installation and security settings
                                          • 3. Android and iOS configuration
                                            - macOS, Linux, and Chrome OS basics
                                            • 1. System configuration and maintenance
                                              • 2. Installation and navigation
                                                • 3. Command-line operations
                                                  - Windows installation, configuration, and management
                                                  • 1. Windows 10/11 features and settings
                                                    • 2. Device drivers and system updates
                                                      • 3. Command-line tools and scripting
                                                        • 4. File systems, partitions, and storage management
                                                          Topic 4: Software Troubleshooting23%- Application and security troubleshooting
                                                          • 1. Application crashes and errors
                                                            • 2. Security-related issues and fixes
                                                              • 3. Installation and compatibility problems
                                                                - Operating system issues
                                                                • 1. System crashes and performance issues
                                                                  • 2. Boot errors and startup problems
                                                                    • 3. Update and driver failures
                                                                      - Mobile device troubleshooting
                                                                      • 1. App and OS update failures
                                                                        • 2. Performance and battery problems
                                                                          • 3. Connectivity and synchronization issues

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            1. An end user sees frequent onscreen messages from a retail site they visited a week ago. A technician investigates and determines that the pop-up blocker is turned on. Which of the following should the technician do next?

                                                                            A) Clear the browser cache.
                                                                            B) Turn off notifications in the browser.
                                                                            C) Uninstall and reinstall the browser.
                                                                            D) Reset the browser to its default settings.


                                                                            2. Which of the following is a Linux command that is used for administrative purposes?

                                                                            A) runas
                                                                            B) net user
                                                                            C) cmcl
                                                                            D) su


                                                                            3. A technician needs to change hibernation settings on a Windows computer by applying a batch file. Domain policies are unavailable. Which of the following is the best way to achieve this goal?

                                                                            A) Update the computer's firmware
                                                                            B) Use Power Options in Control Panel
                                                                            C) Use the powercfg command in PowerShell
                                                                            D) Run gpupdate from command prompt


                                                                            4. A user reports that their corporate mobile phone is lost. Which of the following protects the data locally on the phone from unauthorized access?

                                                                            A) Password manager
                                                                            B) Antivirus
                                                                            C) Remote wipe
                                                                            D) Degaussing


                                                                            5. A user's workstation was infected with a newly discovered virus that the AV system detected.
                                                                            After a full virus scan and a workstation reboot, the virus is still present in the OS. Which of the following actions should the user take to remove the virus?

                                                                            A) Run the operating system update process.
                                                                            B) Enable the system firewall.
                                                                            C) Use bootable antivirus media to scan the system.
                                                                            D) Download software designed to specifically target the virus.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: B
                                                                            Question # 2
                                                                            Answer: D
                                                                            Question # 3
                                                                            Answer: C
                                                                            Question # 4
                                                                            Answer: C
                                                                            Question # 5
                                                                            Answer: C

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