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CompTIA A+ Essentials (2009) Sample Questions:

1. A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation?

A) Document each of the steps to replicate at a later time.
B) Ask the user to watch as the technician diagnoses and corrects the problem.
C) Do not argue; empathize with the user, and offer to help.
D) Allow the user to demonstrate expertise.

2. Which of the following is used to deny or allow access to a wireless router network?

A) IMAP
B) SSID
C) MAC filtering
D) SNMP

3. A user reports that the laser printer is constantly jamming on humid days. Which of the following is the MOST likely resolution to the problem?

A) Replace the print heads.
B) Replace the paper with thinner paper.
C) Replace the toner cartridges.
D) Replace the fuser.

4. A technician arrives in Germany and discovers that when their PC is plugged into the outlet, no power is received. Which of the following actions should the technician take to get the PC to operate?

A) Change the BIOS settings to the local time
B) Attach a 220 volt power strip from the current region to the PC
C) Adjust the voltage selector switch
D) Attach a 120 volt battery backup power supply to the PC

5. A customer, who brings their laptop to work on a daily basis, calls to ask for the best way to add USB ports and an additional network card to their laptop. Which of the following would meet the user's requirements?

A) KVM switch
B) Non-powered USB hub
C) Docking station
D) Self powered USB hub

Solutions: