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Avaya APSS Avaya Networking Sample Questions:

1. In connection with a CCT (Contact Center Technology) implementation project for the Government of Mourito, Avaya has partnered with a leading Distributor in the country. Avaya is required to import certain telecom equipment into Mourito. Avaya arranges for the shipment and same reaches Mourito port. In order to release the shipment, a no-objection letter is required from the customs unit in charge of the port. This is standard operating procedure in Mourito vis-a-vis overseas shipments. Typically, it takes about 7-14 working days to receive the letter. The Distributor, citing project exigency, pays a sum of $150 to a senior customs official and obtains the NOC (No Objection Certificate). What prompts the Distributor to make the payment is that facilitation payments are customary and legal in Mourito.
What breach, if any, has the Distributor committed?

A) None, the payment made by the Distributor constituted facilitation payment which is customary under the laws of Mourito.
B) The Distributor has breached Avaya's policy since Avaya prohibits facilitation payments.

2. There are 4 Global Support Services portfolios that are available to the Customer; Direct, Retail, Wholesale, and Co-Delivery. Which of these portfolios is sold only by Avaya and not by Partners?

A) Direct (GX5300)
B) Co-Delivery (PASS) GX4300
C) Wholesale (Express) GX6300
D) Retail (US Only) GX6100

3. Pursuant to opening a new branch office in an emerging market in South Asia, the distributor ("Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the non-government space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of $1000 which the Distributor pays on behalf of Avaya without seeking Avaya's express approval. Is the Distributor's conduct appropriate?

A) No, because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
B) No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
C) Yes, since these are typically facilitation "grease" payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.

4. Avaya Wireless solutions address the market with which three of the following keyenablers:(Select three)

A) Removing a need for wireless transmission
B) Next generation unified WLAN
C) Emergency services
D) Relying on a carrier's network for wireless
E) Enabling BYOD

5. Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up $150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes" to get the money. What should the Partner do?

A) The Partner should ask Avaya to pay the money to get the payments released.
B) The Partner should report the matter to their own management.
C) The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.
D) The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].

Solutions: