Avaya 3000-2 - ACSS Small and Medium Enterprise (SME) Communications
- Exam Code: 3000-2
- Exam Name: ACSS Small and Medium Enterprise (SME) Communications
- Updated: Oct 01, 2026
- Q & A: 103 Questions and Answers
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Avaya 3000-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - Problem Analysis Techniques
|
| Installation, Configuration and Licensing | - System Setup Tasks
|
| IP Office SME Communications Fundamentals | - Platform and Components Overview
|
| Feature Implementation and Services | - IP Office Functional Services
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
Question #1
Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)
- A. Forced Login Code must be entered on the user's Supervisor tab.
- B. A valid CCR Agent license must be installed in the IP Office configuration.
- C. User must be a member of a hunt group.
- D. Force Account Code must be checked on the user's Supervisor tab.
- E. CCR Agent must be checked on the user's Supervisor tab.
Correct Answer: A,B,E 🗳️
Question #2
A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?
- A. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
- B. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
- C. For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
- D. Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
Correct Answer: A 🗳️
Question #3
What is happening when an IP412 control unit system status light is solid red?
- A. The Voice Compression Module is not installed.
- B. The .bin files are not loaded in the control unit.
- C. The Local Area Network is not connected.
- D. The IP Office Professional license is not installed or is not valid.
Correct Answer: B 🗳️
Question #4
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
- A. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
- B. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
- C. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
- D. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
Correct Answer: B 🗳️
Question #5
What does "IMAP support" mean in the IP Office UMS service?
- A. A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
- B. All messages are forwarded to my email account and deleted on my phone.
- C. I can receive voicemail messages only using MS Outlook.
- D. I can see/listen to voicemail messages by Web browser.
- E. I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
Correct Answer: E 🗳️
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