Avaya 3304 - Avaya Call Center Elite Implementation and Maintenance Exam
- Exam Code: 3304
- Exam Name: Avaya Call Center Elite Implementation and Maintenance Exam
- Updated: Sep 11, 2026
- Q & A: 69 Questions and Answers
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The Avaya Aura Call Center Elite Implementation and Maintenance certification path includes only one 3304 certification exam.
Reference: https://downloads.avaya.com/css/P8/documents/100175255
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The Avaya Aura Call Center Elite Implementation and Maintenance 3304 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in Avaya Aura Call Center Elite Implementation and Maintenance Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Aura Call Center Elite Implementation and Maintenance 3304 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Aura Call Center Elite Implementation and Maintenance 3304 Exam then he should take this exam.
Avaya 3304 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Center Operations | - Basic Call Management System (BCMS) - Automatic Call Distribution (ACD) - Workforce and agent management concepts |
| Avaya Aura Call Center Elite Architecture and Components | - Call Center Elite features and capabilities - System architecture and core components |
| Maintenance and Troubleshooting | - System monitoring and diagnostics - Performance management and reporting - Fault isolation and troubleshooting procedures |
| Implementation and Configuration | - Administration and system setup - Agent, skill, split and vector configuration - Installation and initial configuration |
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