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Avaya 3306 Exam Syllabus Topics:
| Section | Objectives |
| Installation and Implementation | - System setup
- 1. Configuration of recording services
- 2. Initial installation procedures
- Integration
- 1. SIP / VoIP integration considerations
- 2. Avaya Aura / Communication Manager integration
|
| Administration and Maintenance | - Monitoring and troubleshooting
- 1. Recording quality monitoring
- 2. System logs and diagnostics
- System administration
- 1. Policy configuration
- 2. User and role management
|
| Avaya Contact Recording Overview | - System deployment concepts
- 1. Network requirements
- 2. Deployment models
- Architecture and components
- 1. Quality Monitoring integration
- 2. Contact Recording system components
|
| Quality Monitoring Features | - Evaluation workflows
- 1. Scoring and evaluation setup
- 2. Agent performance monitoring
- Reporting
- 1. Quality reports generation
- 2. Analytics dashboards
|
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
How should a technician validate a successful Enterprise Reporting installation?
- A. By launching the Enterprise URL http://ER_Servername:/Ayaya
- B. By launching the Enterprise URL http://ER_Servername:8080
- C. By launching the Enterprise URL http://ER_Servername:8443/ws_portal
- D. By launching the Enterprise URL http://ER_Servername:8282/ws_portal
Reveal Solution
Discussion
A technician has just completed installing and configuring the Avaya Quality Monitoring application on a single server. The server has C and D drive. The application and the data content files are installed on the D drive. When trying to replay test calls, the technician finds the contacts have no audio.
Where on the Avaya Quality Monitoring server should the technician check to see if the files are being copied from the Avaya Contact Recorder server?
- A. D:/eCorder\01\tmp
- B. C:\tmp
- C. C:\windows\tmp
- D. D:\eCorder\01\data\tmp
Reveal Solution
Discussion
What are two types of reports which can be generated using Enterprise Reporting? (Choose two)
- A. Graphical Reports
- B. Calibration Reports
- C. Call by Call Reports
- D. Trending Reports
- E. Real Time Reports
Reveal Solution
Discussion
Which three prerequisites must a technician complete to ensure that all Windows components are configured correctly prior to installing the Quality Monitoring application? (Choose three)
- A. The administrator account should have the log on as a service rights under local Security Policy > User Rights Assignments.
- B. Service Packs for Windows must be installed.
- C. All network Cards must be disabled prior to installation.
- D. The Server name http://servername:8285/qm should be added under trusted sites in Internet Explorer.
- E. Data Executive Prevention (SEP) must be allowed for all programs and services.
Reveal Solution
Discussion
Which three directories should be excluded from anti-virus software running on the Avaya Quality Monitoring Server? (Choose three)
- A. SQL Server Files and directories
- B. Program Files directory
- C. QM directory
- D. PostgresSQL directory
- E. Tomcat directory
Reveal Solution
Discussion