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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution SLA?

A) time-based
B) severity-based
C) priority-based
D) role-based

2. In addition to a DoS attack, what are three reasons that cause an increase in the CPU use of a route processor or the line card of a router? (Choose three.)

A) processing packets that do not cause an exception
B) processing packets with IP options
C) packets requiring fragmentation
D) processing IPv6 packets lacking extension headers
E) receiving a packet greater than the MTU of the interface
F) traffic that matches an ACL line that uses log keyword

3. According to ITIL@ v3 framework, what are the top four risks that are associated with poor change management process and procedures?

A) High change success, low emergency changes, unauthorized changes, unplanned outages
B) High change success, high emergency changes, planned outages, unauthorized changes
C) Authorized changes, low change success, high emergency changes, planned outages
D) Low change success, high emergency changes, unauthorized changes, unplanned outages

4. You work on an incident ticket regarding a customer complaint about Internet connection. After investigating the incident, you identify the problem as being caused by a port that was mistakenly shut down. What should you do first?

A) Make sure that this incident is managed and that it is being fixed as soon as possible.
B) Try to identify other potential problems in the network that are similar to the one that has just been identified.
C) Set a maintenance window to do a no shutdown command on the port.
D) Escalate this incident as a problem.

5. DRAG DROP

Solutions: