Avaya 72201X - Avaya Aura® Core Components Support Certified Exam
- Exam Code: 72201X
- Exam Name: Avaya Aura® Core Components Support Certified Exam
- Updated: Oct 16, 2026
- Q & A: 96 Questions and Answers
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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 2: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 3: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 4: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 5: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Topic 6: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
Avaya Aura® Core Components Support Certified Sample Questions:
Question #1
You are configuring Shared Bandwidth Management for Call Admission Control (CAC) between Communication Manager (CM) and Session Manager (SM).
Which three tasks must you perform to achieve this? (Choose three.)
- A. Specify the shared bandwidth limit on the Communication Manager (SIP) Entity screen
- B. Create Network Region Groups (NRG) in Communication Manager
- C. Create Locations in Session Manager
- D. Create a Bandwidth Share Group in SM
- E. Configure SIP authentication between CM and SM
- F. Match the Network Region used for the SIP users with the Domain in SM
Correct Answer: B,C,D 🗳️
Question #2
A customer has added a CS1000 SIP Entity and Entity Link using TLS port 5061, but users are unable to call any Avaya Aura users that are connected via the same Avaya Aura Session Manager (SM). Which two of the following traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support?
- A. the latest /var/log/ecs logfile on Avaya Aura Communication Manager
- B. "list trace tac xxx", where xxx is the TAC of the trunk group between Avaya Aura Communication Manager and SM
- C. System Event Log (SEL) on the CS1000
- D. traceSM with TLS handshaking enabled on SM
- E. the ppm.log in /var/log/Avaya/jboss/SessionManager on SM
- F. "tshark -i eth1 -w <capturefilename>" on SM
Correct Answer: D,F 🗳️
Question #3
When comparing two Remote Worker SIP clients, one is an Avaya Communicator soft client and the other is a
96X1SIP hardphone, which statement is true?
- A. Avaya Communicator registers with CM via SBCE whereas the 96X1SIP telephone registers with SM via SBCE.
- B. The Avaya Communicator receives its SIP Controller List via 46xxsettings.txt file download, whereas the 96x1 receives its SIP Controller List by PPM download.
- C. Both Avaya Communicator and 96X1SIP clients register with SM via SBCE and receive their SIP Controller List by PPM download.
- D. If required, Avaya Communicator and 96X1SIP clients will automatically upgrade themselves from software stored on the SBCE.
- E. Avaya Communicator registers with SM via SBCE whereas the 96X1SIP telephone registers with CM via SBCE.
Correct Answer: C 🗳️
Question #4
In the context of the 8D Troubleshooting Methodology, what Discipline is associated with the decision to temporarily use TCP in place of TLS?
- A. Discipline 1 - Establish the Team
- B. Discipline 4 - Determine Root Cause
- C. Discipline 3 - Develop Interim Containment Actions
- D. Discipline 5 - Choose and Verify Corrective Actions
- E. Discipline 2 - Describe the Problem
Correct Answer: C 🗳️
Question #5
In Avaya Aura Communication Manager (CM), what are the three valid formats of the list trace command?
(Choose three.)
- A. List trace ras ip-address 135.60.232.213
- B. List trace ssm
- C. List trace tac 701
- D. List trace 1031711
- E. List trace previous
- F. List trace next
Correct Answer: A,C,E 🗳️
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