Cisco 820-421 - Applying Cisco Specialized Business Value Analysis

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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which reason would be appropriate to disqualify a solution from being included in your recommendations?

A) The features for a new release of the solution's main product are not yet finalized
B) The solution's core product will be discontinued before the customer's purchasing timeframe
C) The cost and benefits can only be estimated within a 20% range of accuracy
D) The solution includes new products which the customer previously did not have interest in purchasing

2. Which tool should you use to identify the benefits from possible solutions?

A) Stakeholder map
B) Root cause analysis
C) Cause and effect benefit model
D) Business Motivation Model

3. Which is an appropriate way to gain data useful for analyzing stakeholder support and power?

A) Benchmark study
B) Focus group with a team of customer executives
C) Analyze win rates for the past 10 proposals you made to the company
D) Business Motivation Model

4. Which statement is true?

A) In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
B) Non-financial benefits should be identified by the customer's finance representative
C) Customer satisfaction improvement represents a financial benefit
D) Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses

5. What is an example of a financial benefit?

A) The highest priority impacts available to customers from implementing an IT solution.
B) Estimates of monetary value which the customer could realize after paying for the solution costs.
C) A result that is more important to Senior Executives than mid-level managers.
D) Estimates of value for which the customer finance executive has given you written evidence of agreement.

Solutions: