Customer-centric management

Customers are god, which is truth. Actually, each staffs of Cisco is sincere and responsible, and try their best to meet customers' requirements and solve the problems for them.

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The Cisco 820-605 CSM (Customer Success Manager) exam will earn you the Cisco Customer Success Manager Specialist certification. It is one of the specialist endorsements offered by Cisco. This test is focused on individuals who have spent enough time and resources working with clients to decide, measure, and convey business results through the execution of innovation. There are no specific prerequisites for this qualification, but you should know enough about the various domains and subdomains related to the final exam.

Topics Covered in Official Exam

The domains below act as a prep guide by revealing the type of questions to expect in the main exam. Each objective has a particular percentage of the total content and comprises the following syllabus:

• Expand Opportunities and Renewal

  This segment takes up about 15% of the test. Relevant subtopics include the description of the various types of expanding opportunities, the identification of the possible opportunities for expansion throughout any customer lifecycle. Learning about adoption campaigns and how they can reveal expansion opportunities is also another step you should take before attempting the Cisco 820-605.

• Success Plan Creation

  This part comprises 25% of the test questions. From this topic, you should be able to describe the detailed components of a customer success plan and point out the significant success factors to link to business results. Moreover, you may be asked to give detailed information on the sought-after business results with the help of info from major stakeholders.

• Customer Success Industry

  About 15% of the exam questions come from this domain. You are expected to define customer success as well as explain the main facilitators that create the demand for it. Also, you should have a clear knowledge of the lifecycle journey of customers and correlate customer support, success, and sales.

• Barrier Management

  This topic contains about 25% of the exam content. The relevant subjects you should know include the identification of the kinds of customer obstacles and the description of the tools and processes used to identify these barriers. Then, you should also know how to identify steps that could cause an imbalance between the project duration and value derived by a customer.

• Customer Success Management

  About 20% of the test items come from this section. Here, you may be asked to explain different components in the customer onboarding procedure plus the basis of fundamental customer management processes. You should also be able to discuss the communication necessities of stakeholders and note the chances for clients to play the role of supporters.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

Topics of Cisco 820-605: Cisco Customer Success Manager Exam

candidates must know the exam topics before they start preparation. Because it will help them in hitting the core. Our 820-605 exam dumps will include the following topics:

• Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Outline

• Describe the lifecycle approach to customer experience

• Describe the tools that the Customer Success Manager uses to ensure the customer experience

• Describe the role of the Customer Success Manager

Transition to Subscription Econo

• Customer and Industry Trends
• Defining Customer Success and the CSM Role
• Impact of Customer Success on Business Practices

Engaging the Customer for Succe

Engaging the Customer for Success Addressing Barriers

Customer Success Management Activiti

• Customer Success Management Activities
• Expand and Renewals
• Success Plan Elements

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