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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?

A) Call Summaries
B) Einstein Sales Insights
C) Call Explorer

2. A company wants an Agentforce agent to update Case records and execute Flows on behalf of support agents. Which security model ensures the agent does NOT exceed the user's data access?

A) System Mode execution
B) Running the agent in the user context
C) Einstein Trust Layer only
D) Public API access

3. Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent's response accuracy?

A) When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.
B) When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.
C) When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.

4. Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?

A) Einstein Reply Recommendations and Case Summaries
B) Einstein Service Replies and Work Summaries
C) Einstein Reply Recommendations and Case Classification

5. What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A) The Activities related list on the Account object is not supported because it is a polymorphic field.
B) Prompt generation will yield no response when there is no related list associated with an Account in runtime.
C) If person accounts have been enabled, merge fields will not be available for the Account object.

Solutions: