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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Utility Self-Serve Portal
B) Experience Self-Serve Portal
C) Energy and Utilities Contact Center Console
D) Customer Acquisition Management

2. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEELogoCard FlexCard to change the customer logo.
B) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
C) Modify the application Page Layout to change/add/remove selected elements
D) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.

3. A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

A) Managed Package Licenses
B) Permission Set Groups
C) Permission Sets
D) Sharing Settings

4. An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up the Advanced Rule on the Order with the Entity Filter type "Qualification." The filter selects the accounts with the condition CreatedDate < 365 days.
Which scenario should be executed during the testing phase?

A) Test the order creation: Order can't be created for the account older than 365 days.
B) Test the account creation: Accounts younger than 365 days won't be qualified for creation.
C) Test the account creation: Accounts older than 365 days will not be qualified for creation.
D) Test the product eligibility: The product will not be not available for accounts older that 365 days

5. An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

A) Credit ratings are actively used as a pricing input for small and medium business customers
B) The potential customer began their journey using WhatsApp.
C) Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possible
D) Some customers existed on a legacy billing system from previous contracts

Solutions: