IBM C2180-275 - Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis

On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):
The goal of the project was to improve the efficiency of the process.
The concern was that the process was not fast enough.
The Critical to Quality (CTQ) was the speed of the process.
The client was interested in the cycle time of the process.
The time stamps at the beginning and at the end of the process are captured.
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Which step did the BPM analyst fail to perform in identifying the KPI?

• A. Know the client's Service Level Agreements (SLAs)
• B. Know the client objectives
• C. Know the process decision makers
• D. Know how to define the client's KPI

A BPM analyst has modeled the process for creating a custom coffee beverage. The BPM analyst noticed a lot of detail in the process model and has started refactoring the model to reduce the complexity.
Which section of the process represents a series of activities performed by the same participant that the analyst reduced into a single activity?

• A. Exhibit D
• B. Exhibit C
• C. Exhibit B
• D. Exhibit A

A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager.
In the event of a damage to a building, the facilities manager must take the following actions.
- If the damage is caused by fire, the facilities manager must immediately call the fire service. - If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance service. - If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately. - The facilities manager must always submit a damage report to the building manager within 1 week of the incident. How should the BPM analyst model this process?

• A. Exhibit D
• B. Exhibit C
• C. Exhibit B
• D. Exhibit A

A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a "Value-Add" Analysis with the process stakeholders.

Identify the "Non-Value Add" activities in this process.

• A. "Complete the hiring request form correctly" & "Terminate the application"
• B. "Complete the hiring request form correctly" & "Check to make sure budget is available"
• C. "Inform Dept. of Labor" & "Terminate the application"
• D. "Inform Dept. of Labor" & "Check to make sure budget is available"

A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Requests with a high priority need to be addressed within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for. How should the BPM analyst define the measurements to meet these requirements?

• A. Calculate the rate of background check passes per day per priority to determine the service level agreement.
• B. Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to the times.
• C. Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.
• D. Count the number of background check failures for each priority and calculate the difference from the service level agreement.