IBM C9550-275 - Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis

A BPM analyst is modeling the process for acquiring membership at a club. The analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application":
"One of our receptionists receives a paper application from the potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review."
The BPM analyst has created the discovery map in Blueworks Live and now needs to enter information from the above description into the Details fields for the activity "Enter Application".
For the activity "Enter Application", what are the Inputs and Outputs?

• A. Option C
• B. Option B
• C. Option A
• D. Option D

A project manager asks a BPM analyst to assist with defining a business case for a company based on their goals and objectives. What are key components to include in support of a business case?

• A. 1. Identify system integrations
  2.Run Process Optimizer Reports
  3.Identify business pain points
  4.Calculate user story points
• B. 1. Complete Playback 1 retrospective notes
  2.Identify Key Performance Indicators (KPIs)
  3.Develop coaches from the future process
  4.Calculate user story points
• C. 1. Establish critical success factors
  2.Complete Playback 1 retrospective notes
  3.Develop coaches from the future process
  4.Calculate Return on Investment
• D. 1. Establish critical success factors
  2.Identify Key Performance Indicators (KPIs)
  3.Identify business pain points
  4.Calculate Return on Investment

The project manager needs assistance from the BPM analyst to determine the initial level of effort for processes in a process inventory. For each process, the BPM analyst should provide a list of process details that include:

• A. Process Owner, Short Description, Size and Complexity, Milestones
• B. Process Participants, Process Owner, Short Description, Milestones
• C. Process Owner, Short Description, Size and Complexity, Risk and Pain
• D. Process Participants, Process Owner, Short Description, Risk and Pain

A BPM analyst is documenting process problems during a discovery session. As a problem is raised, what are the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?

• A. The solution to the problem.
• B. When the problem first occurred and how often it occurred in each milestone.
• C. Severity and frequency of the problem at the process, milestone, or activity level.
• D. Who is the participant when the problem occurs and what other tasks does that participant complete.

A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?

• A. Policy, Technology, Organization and People
• B. Process, Technology, Organization and People
• C. Policy, Data, Organization and People
• D. Process, Data, Organization and People