Peoplecert CMS7 - ITIL V3 Foundation

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is NOT a benefit of using public frameworks and standards?

A) They make collaboration between organizations easier by giving a common language
B) They are validated across a wide range of environments making them more robust
C) Knowledge of public frameworks is more likely to be widely distributed
D) They are always free ensuring they can be implemented quickly

2. A plan for managing the end of a supplier contract should be created when?

A) The contract has been agreed
B) The contract is about to be ended
C) The Supplier Manager decides that there is a risk the contract might need to end soon
D) The contract is being negotiated

3. Which of the following is NOT a characteristic of a process?

A) A method of structuring an organization
B) It is measurable
C) Delivers specific results
D) Responds to specific events

4. Which of the following is the BEST description of a Service-based Service Level Agreement (SLA)?

A) An SLA for a service with no customers
B) The SLA covers one service, for all the customers of that service
C) An SLA that covers all customers for all services
D) The SLA covers an individual customer group for all services they use

5. Which of the following should NOT be a concern of Risk Management?

A) To ensure that the organization assets, such as information, facilities and building are protected from threats, damage or loss
B) To ensure that the workplace is a safe environment for its employees and customers
C) To ensure only the change requests with mitigated risks are approved for implementation
D) To ensure that the organization can continue to operate in the event of a major disruption or disaster

Solutions: