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BBPSD Customer Service Sample Questions:

1. Benchmarking is used to:

A) Compare your competitors' prices.
B) Keep track of your daily sales targets.
C) Test customer purchases.
D) Measure how your organisation is performing in relation to your competitors.

2. When a product or service has been specially developed for a particular market segment then we would use a:

A) Concentrated targeting strategy.
B) Not concentrated targeting strategy.
C) Differentiated strategy.
D) Not differentiated strategy.

3. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Mystery shopping.
B) Customer feedback.
C) Sales targeting.
D) Customer responsiveness.

4. Multitasking is:

A) Doing more than one task at a time.
B) Doing things in sequence.
C) Doing one task and the doing another.
D) Only for people in busy jobs.

5. If a colleague enters your office unexpectedly and you are sat at your desk, then a time management technique which should lead to a shorter interruption is to:

A) Remain seated and ignore them.
B) Stand up and greet them and do not sit back down.
C) Explain you are very busy.
D) Ask them to leave and come back later.

Solutions: