Salesforce FS-Con-101 - Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.
B) Default Travel Speed is used only if a different travel speed is null on the resource.
C) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
D) Configure Schedule Policy by modifying Work Rules and Service Objectives.
E) Set Auto Schedule to True upon creation of the Service Appointment.

2. How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?

A) Color code using Gantt Palettes.
B) Use Map Report Layers.
C) Add the relevant field to the Field Set.
D) Create a Gantt Action to highlight.

3. A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A) service report
B) service appointment
C) work order
D) work types

4. universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

A) Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit
B) Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit
C) Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit
D) Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

5. Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

A) Create a work order with a work order line item for eachinstalled product.
B) Create a work order hierarchy with each installed product as a child work order.
C) Create an asset hierarchy with each installed product as a child asset in the hierarchy.
D) Create a work order for each installed product and a work order dependency to assign to the same resource.

Solutions: