ITIL ITIL-Foundation - ITIL Foundation Certification - IT Service Management
- Exam Code: ITIL-Foundation
- Exam Name: ITIL Foundation Certification - IT Service Management
- Updated: Sep 24, 2026
- Q & A: 325 Questions and Answers
When the exam changes, we move. The moment ITIL Foundation Certification - IT Service Management content is updated, TestPDF's experts devote their time to research and revision, keeping the ITIL-Foundation bank current — and your copy updates free for 365 days.
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation Certification - IT Service Management |
| Exam Number: | ITIL-Foundation |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Objective Test Questions (OTQ), Closed Book |
| Exam Duration: | 60 minutes |
| Available Languages: | Portuguese (Brazil), Spanish, German, Chinese, French, English, Italian, Dutch, Polish, Japanese |
| Exam Price: | USD 680-800 (varies by country and provider) |
| Passing Score: | 65% (26/40) |
| Related Certifications: | ITIL 4 Foundation |
| Sample Questions: | ![]() |
| Exam Way: | Online Proctored Exam or Authorized Test Center |
| Pre Condition: | No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1 |
| Section | Weight | Objectives |
|---|---|---|
| The ITIL Service Value System | 15% | - Service Value System Components
|
| The ITIL Guiding Principles | 14% | - Guiding Principles
|
| ITIL Management Practices | 29% | - Service Management Practices
|
| The Service Value Chain | 17% | - Value Chain Activities
|
| The Four Dimensions of Service Management | 15% | - Four Dimensions
|
| Key Concepts of Service Management | 10% | - Service Management Concepts
|
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The ITIL Foundation Certification - IT Service Management blueprint covers these principal domains:
The remaining domains appear in the full official outline, all of which our bank addresses.
As of the latest information, the passing score for the ITIL-Foundation exam is 65% (26/40) and the fee is USD 680-800 (varies by country and provider). ITIL can revise both, so confirm the current figures on the official site before registering.
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ITIL lists the following prerequisites for the ITIL Foundation Certification - IT Service Management: No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management..
Confirm the details on the official certification page before you book.
Per current exam information, the ITIL-Foundation exam includes 40 questions and allows 60 minutes minutes. Timed practice beforehand makes the format feel routine on the day.
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Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Correct Answer: C 🗳️
What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?
Correct Answer: C 🗳️
Which one of the following is the BEST definition of the term 'service management'?
Correct Answer: D 🗳️
In service design, which term describes services, technologies and tools?
Correct Answer: C 🗳️
What are customers of IT services who do NOT work in the same organization as the service provider known as?
Correct Answer: B 🗳️
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