ITIL ITIL-Foundation - ITIL Foundation Certification - IT Service Management

ITIL ITIL-Foundation Actual PDF
  • Exam Code: ITIL-Foundation
  • Exam Name: ITIL Foundation Certification - IT Service Management
  • Updated: Sep 24, 2026
  • Q & A: 325 Questions and Answers
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About ITIL ITIL-Foundation Exam

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ITIL ITIL-Foundation Exam Overview:

Certification Vendor:PeopleCert
Exam Name:ITIL Foundation Certification - IT Service Management
Exam Number:ITIL-Foundation
Real Exam Qty:40
Certificate Validity Period:3 years
Exam Format:Multiple Choice, Objective Test Questions (OTQ), Closed Book
Exam Duration:60 minutes
Available Languages:Portuguese (Brazil), Spanish, German, Chinese, French, English, Italian, Dutch, Polish, Japanese
Exam Price:USD 680-800 (varies by country and provider)
Passing Score:65% (26/40)
Related Certifications:ITIL 4 Foundation
Sample Questions:Free Download ITIL-Foundation Test PDF
Exam Way:Online Proctored Exam or Authorized Test Center
Pre Condition:No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1

ITIL ITIL-Foundation Exam Syllabus Topics:

SectionWeightObjectives
The ITIL Service Value System15%- Service Value System Components
  • 1. Practices
  • 2. Guiding Principles
  • 3. Service Value Chain
  • 4. Governance
  • 5. Continual Improvement
The ITIL Guiding Principles14%- Guiding Principles
  • 1. Keep It Simple and Practical
  • 2. Focus on Value
  • 3. Collaborate and Promote Visibility
  • 4. Optimize and Automate
  • 5. Think and Work Holistically
  • 6. Start Where You Are
  • 7. Progress Iteratively with Feedback
ITIL Management Practices29%- Service Management Practices
  • 1. Monitoring and Event Management
  • 2. Change Enablement
  • 3. Service Level Management
  • 4. Service Desk
  • 5. Incident Management
  • 6. Service Request Management
  • 7. Problem Management
- General Management Practices
  • 1. Relationship Management
  • 2. Information Security Management
  • 3. Continual Improvement
  • 4. Supplier Management
The Service Value Chain17%- Value Chain Activities
  • 1. Engage
  • 2. Design and Transition
  • 3. Deliver and Support
  • 4. Improve
  • 5. Obtain/Build
  • 6. Plan
The Four Dimensions of Service Management15%- Four Dimensions
  • 1. Partners and Suppliers
  • 2. Value Streams and Processes
  • 3. Information and Technology
  • 4. Organizations and People
Key Concepts of Service Management10%- Service Management Concepts
  • 1. Service Relationships
  • 2. Value and Value Co-creation
  • 3. Products and Services
  • 4. Organizations, Service Providers and Consumers

The ITIL-Foundation Details You Actually Need

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The ITIL Foundation Certification - IT Service Management blueprint covers these principal domains:

  • The ITIL Service Value System (15%)
  • The ITIL Guiding Principles (14%)
  • The Four Dimensions of Service Management (15%)

The remaining domains appear in the full official outline, all of which our bank addresses.

As of the latest information, the passing score for the ITIL-Foundation exam is 65% (26/40) and the fee is USD 680-800 (varies by country and provider). ITIL can revise both, so confirm the current figures on the official site before registering.

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ITIL lists the following prerequisites for the ITIL Foundation Certification - IT Service Management: No formal prerequisite. Recommended for IT professionals, service managers, support staff, and individuals interested in IT Service Management..

Confirm the details on the official certification page before you book.

Per current exam information, the ITIL-Foundation exam includes 40 questions and allows 60 minutes minutes. Timed practice beforehand makes the format feel routine on the day.

Because every step respects your time. Buying is a simple, transparent procedure: choose your version or package, see the cost generated automatically, confirm, and order — then the materials arrive by email in about a minute. The ITIL-Foundation content is clear, the main points easy to acquire, and every answer expert-verified; the PDF prints for paper review. When the exam changes, our experts devote their energy to immediate research and revision, and critical comments trigger improvement measures as soon as possible. A free demo lets you run a mini-test and confirm quality first, and your personal information is protected on an integrity-based platform throughout.

ITIL Foundation Certification - IT Service Management Sample Questions:

Question #1

Which one of the following is the CORRECT set of steps for the continual service improvement approach?

  • A. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
  • B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
  • C. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
  • D. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

  • A. A request for change
  • B. An emergency change
  • C. An alert
  • D. An emergency event
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Which one of the following is the BEST definition of the term 'service management'?

  • A. A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose
  • B. Units of organizations with roles to perform certain activities
  • C. The management of functions within an organization to perform certain activities
  • D. A set of specialized organizational capabilities for providing value to customers in the form of services
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

In service design, which term describes services, technologies and tools?

  • A. Partners
  • B. Processes
  • C. Products
  • D. People
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

What are customers of IT services who do NOT work in the same organization as the service provider known as?

  • A. Internal customers
  • B. External customers
  • C. Valued customers
  • D. Strategic customers
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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