Microsoft MB-280 - Microsoft Dynamics 365 Customer Experience Analyst

Microsoft MB-280 Actual PDF
  • Exam Code: MB-280
  • Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
  • Updated: Aug 02, 2026
  • Q & A: 138 Questions and Answers
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About Microsoft MB-280 Exam

Microsoft MB-280 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Demonstrate Dynamics 365 Customer Insights Capabilities: This section focuses on leveraging customer data to drive sales strategies through Dynamics 365 Customer Insights.
Topic 2
  • Implement Dynamics 365 Sales: This section focuses on the essential processes for setting up and managing Dynamics 365 Sales effectively for Dynamics 365 Sales Professionals.
Topic 3
  • Implement Security and Customizations in Dynamics 365 Sales: This section addresses the implementation of security measures and customization options within Dynamics 365 Sales for Dynamics 365 Sales Professionals.
Topic 4
  • Configure and Customize Dataverse and Model-Driven Apps: This section covers the ability of Dynamics 365 Sales Professionals in the configuration and customization of Dataverse and model-driven apps to meet business needs.
Topic 5
  • Extend and Enhance Dynamics 365 Sales Capabilities: For Dynamics 365 Sales Professionals, this section evaluates the ability to extend Dynamics 365 Sales functionality and integrate it with other applications using Power Platform tools.

Reference: https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/mb-280

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