Microsoft MB-340 - Microsoft Dynamics 365 Commerce Functional Consultant

Microsoft MB-340 Actual PDF
  • Exam Code: MB-340
  • Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
  • Updated: Oct 31, 2026
  • Q & A: 62 Questions and Answers
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About Microsoft MB-340 Exam

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This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340

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Microsoft Commerce Functional Consultant Exam Certification Details:

Sample QuestionsMicrosoft Commerce Functional Consultant Sample Questions
Number of Questions40-60
Exam NameMicrosoft Certified - Dynamics 365 Commerce Functional Consultant Associate
Exam CodeMB-340
Schedule ExamPearson VUE
Passing Score700 / 1000
Exam Price$165 (USD)
Duration90 mins
Books / TrainingCourse MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant

Microsoft MB-340 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Manage Point of Sale (POS) in Dynamics 365 Commerce15-20%- Configure retail stores, registers, and devices
- Configure offline mode and inventory visibility
- Define return policies and transaction processing
- Set up POS functionality, profiles, and permissions
- Manage cash management, shifts, and store operations
Topic 2: Configure Dynamics 365 Commerce Headquarters25-30%- Configure organizational hierarchies and shared parameters
- Configure prerequisites and commerce parameters
- Manage retail workers, address books, and notifications
- Set up order fulfillment and distributed order management
- Configure payment methods, gift cards, and charge codes
Topic 3: Configure products, prices, discounts, loyalty, and affiliations25-30%- Configure product hierarchy, attributes, and assortments
- Implement loyalty programs, reward points, and tier management
- Configure customer affiliations and groups
- Set up discounts, promotions, and coupons
- Manage pricing rules, trade agreements, and price adjustments
Topic 4: Configure and manage Dynamics 365 Commerce call centers10-15%- Manage continuity orders and installment billing
- Process call center orders and inquiries
- Create and configure call center channels
- Set up product catalogs and scripts
- Configure fraud detection rules and order holds
Topic 5: Manage e-commerce15-20%- Configure omnichannel inventory and order synchronization
- Set up product publishing and online merchandising
- Configure e-commerce site channels and navigation
- Implement customer self-service and account features
- Manage online checkout, payments, and shipping

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