Microsoft MB-340 - Microsoft Dynamics 365 Commerce Functional Consultant
- Exam Code: MB-340
- Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
- Updated: Oct 31, 2026
- Q & A: 62 Questions and Answers
Languages: English
Retirement date: none
This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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| Sample Questions | Microsoft Commerce Functional Consultant Sample Questions |
| Number of Questions | 40-60 |
| Exam Name | Microsoft Certified - Dynamics 365 Commerce Functional Consultant Associate |
| Exam Code | MB-340 |
| Schedule Exam | Pearson VUE |
| Passing Score | 700 / 1000 |
| Exam Price | $165 (USD) |
| Duration | 90 mins |
| Books / Training | Course MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Configure retail stores, registers, and devices - Configure offline mode and inventory visibility - Define return policies and transaction processing - Set up POS functionality, profiles, and permissions - Manage cash management, shifts, and store operations |
| Topic 2: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure organizational hierarchies and shared parameters - Configure prerequisites and commerce parameters - Manage retail workers, address books, and notifications - Set up order fulfillment and distributed order management - Configure payment methods, gift cards, and charge codes |
| Topic 3: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Configure product hierarchy, attributes, and assortments - Implement loyalty programs, reward points, and tier management - Configure customer affiliations and groups - Set up discounts, promotions, and coupons - Manage pricing rules, trade agreements, and price adjustments |
| Topic 4: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Manage continuity orders and installment billing - Process call center orders and inquiries - Create and configure call center channels - Set up product catalogs and scripts - Configure fraud detection rules and order holds |
| Topic 5: Manage e-commerce | 15-20% | - Configure omnichannel inventory and order synchronization - Set up product publishing and online merchandising - Configure e-commerce site channels and navigation - Implement customer self-service and account features - Manage online checkout, payments, and shipping |
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