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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them viaqueues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

A) Service representatives with lower resolution monitors will have a better user experience.
B) Multiple subtabs can be beneath a single parent record.
C) More than one detail item can be open at a time.
D) A split list of recordsand individual record detail can see on the same screen.

2. Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?

A) Page layouts or permissions can display only the fields needed for each audience.
B) Separate articles should be written for each audience, with only relevant information.
C) Topics within a customer site must be organized the same as internal data categories.

3. A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.
Which two steps should the designer take?
Choose 2 answers

A) Use design tokens.
B) Configure properties in App Builder.
C) Use a Lightning flow.
D) Find theappropriate component blueprint.

4. Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style.
Which Salesforce solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

A) A Distributed Marketing and Journey Builder
B) Email Builder and Customer 360
C) Service Cloud and Letterhead

5. A UX Designer atCloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

A) Let them know the designer is the expert.
B) Invite them to user testing.
C) Ask a manager or superior to doit.
D) Hand them a printout of the design

Solutions: