Avaya 33810X - Avaya Aura® Contact Center Solution Design Exam
- Exam Code: 33810X
- Exam Name: Avaya Aura® Contact Center Solution Design Exam
- Updated: Sep 24, 2026
- Q & A: 50 Questions and Answers
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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design and Architect Contact Center Solutions | - Discovery and requirements gathering
|
Avaya Aura® Contact Center Solution Design Sample Questions:
Question #1
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?
- A. Microsoft Internet Explorer 11.0 32 bit
- B. Google Chrome 74.0 64 bit
- C. Microsoft Edge 64 bit
- D. Firefox 66.0 32 bit
Correct Answer: A 🗳️
Question #2
AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?
- A. Administrator
- B. Supervisor
- C. Agent
- D. Manager
Correct Answer: B 🗳️
Question #3
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya Breeze® Platform
- B. Avaya IX™ Workspaces
- C. Avaya Control Manager
- D. Avaya IX™ Workforce Engagement
Correct Answer: A 🗳️
Question #4
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
- A. Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
- B. Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
- C. Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
- D. Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
Correct Answer: B 🗳️
Question #5
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
- A. What are the agent performance reporting requirements?
- B. What are the customer support pain points?
- C. What is the percentage of customer support Issues that are resolved In one call?
- D. Which system support click-to-call from the web?
- E. What Is the IVR name?
Correct Answer: A,D,E 🗳️
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