EXIN ITILFND_V4 - ITIL 4 Foundation
- Exam Code: ITILFND_V4
- Exam Name: ITIL 4 Foundation
- Updated: Sep 22, 2026
- Q & A: 376 Questions and Answers
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| Certification Vendor: | EXIN / PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Foundation Certification Exam |
| Exam Number: | ITILFND_V4 |
| Exam Format: | Multiple-choice, Online proctored or test center, Closed book |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 multiple-choice questions |
| Available Languages: | German, Portuguese, Japanese, Chinese (Simplified), Spanish, French, English |
| Certificate Validity Period: | 3 years (renewal required under current ITIL certification scheme) |
| Exam Price: | Approx. USD 250–400 (varies by region and provider) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Practice Manager |
| Recommended Training: | EXIN Accredited Training Partners AXELOS/PeopleCert Official ITIL 4 Foundation Training |
| Exam Registration: | EXIN ITIL 4 Foundation Registration PeopleCert ITIL Certification Portal |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam or authorized test center (computer-based) |
| Pre Condition: | No formal prerequisites required. Basic IT literacy recommended. |
| Official Syllabus URL: | https://www.exin.com/certifications/itil-4-foundation/ |
| Section | Objectives |
|---|---|
| Four Dimensions of Service Management | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| ITIL Practices Overview | - Technical management practices (e.g., deployment management, infrastructure and platform management) - General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) |
| ITIL Service Value System (SVS) | - Opportunity, demand, and value - Governance - Service value chain - Guiding principles - Continual improvement |
| Key Concepts of Service Management | - Products and services relationship - Value and value co-creation - Organizations, service providers, service consumers |
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The EXIN ITIL 4 Foundation blueprint covers these principal domains:
The remaining domains appear in the full official outline, all of which our bank addresses.
As of the latest information, the passing score for the ITILFND_V4 exam is 65% (26/40) and the fee is Approx. USD 250–400 (varies by region and provider). EXIN can revise both, so confirm the current figures on the official site before registering.
Registration runs through the official channels below:
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EXIN recommends these official training options:
Pick the course matching your experience, then reinforce it with regular question practice.
EXIN lists the following prerequisites for the EXIN ITIL 4 Foundation: No formal prerequisites required. Basic IT literacy recommended..
Confirm the details on the official certification page before you book.
Per current exam information, the ITILFND_V4 exam includes 40 multiple-choice questions questions and allows 60 minutes minutes. Timed practice beforehand makes the format feel routine on the day.
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Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills
Correct Answer: A 🗳️
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
Correct Answer: C 🗳️
Which is a purpose of release management?
Correct Answer: A 🗳️
Which is the FIRST thing to consider when focusing on value?
Correct Answer: C 🗳️
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?
Correct Answer: B 🗳️
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