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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which TWO types of competence are MOST important for service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

A) 1 and 2
B) 1 and 4
C) 3 and 4
D) 2 and 3

2. A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

A) As an event
B) As a service request
C) As a problem
D) As a change request

3. Which is a purpose of release management?

A) To make new and changed services available for use
B) To protect the organization's information
C) To handle user-initiated service requests
D) To move hardware and software to live environments

4. Which is the FIRST thing to consider when focusing on value?

A) Understanding what is valuable to the service consumer
B) Ensuring value is co-created by improvement initiatives
C) Identifying the service consumer who will receive value
D) Defining customer experience and user experience

5. Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

A) Problem management
B) Information security management
C) Service configuration management
D) Change enablement

Solutions: