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EXIN ITIL 4 Foundation Sample Questions:

1. What is important for a 'continual improvement register' (CIR)?

A) Improvement ideas from many sources are kept in a single CIR
B) Improvement ideas are tested, funded and agreed
C) Improvement ideas are documented, assessed and prioritized
D) Improvement ideas that are not being actioned immediately are removed from the CIR

2. Which practice would help a user gain access to an application that they need to use?

A) Service request management
B) Service configuration management
C) Service level management
D) Change enablement

3. Which practice has a strong influence on the user experience and perception of the service provider?

A) Supplier management
B) Service desk
C) Service level management
D) Change enablement

4. Which of the following statements about change authorization is CORRECT?

A) Ensuring that changes are authorized after their deployment is done by the change authority
B) The technician making an emergency change can authorize such changes
C) The change type and model is the basis for assigning the change authority
D) Every time a standard change is requested a change authority is assigned

5. Which statement about standard changes is CORRECT?

A) The appropriate change authority should be assigned to each type of change
B) The change can be implemented with less testing if necessary
C) The change does not require additional authorization
D) A full assessment should be completed each time the change is implemented

Solutions: