Microsoft MS-220 - Troubleshooting Microsoft Exchange Online

Microsoft MS-220 Actual PDF
  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Aug 01, 2026
  • Q & A: 107 Questions and Answers
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About Microsoft MS-220 Exam

Briefly explain the Key Features of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is designed to measure your ability to implement and troubleshoot common issues in Exchange Online. The exam tests your skills to configure Outlook on the web, configure multi-factor authentication (MFA), and troubleshoot coexistence with Skype for Business Server.

The following are the key features of this exam:

Outlook on the web You'll need to be able to configure Outlook on the web. This includes configuring mobile devices, configuring email accounts, configuring mail forwarding and vacation responses, and managing delegates. Microsoft MS-220 exam dumps will upgrade your skills to the next level.

Multi-factor authentication (MFA) You'll need to be able to configure MFA for OWA, configure MFA for Exchange ActiveSync (EAS), and configure MFA for POP3/IMAP4 clients, configure certificate requirements for MFA, and manage device registration.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Briefly explain the difficulty of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is a difficult exam, and it requires a good amount of preparation. In order to pass this exam, you need to have good knowledge of the subject, as well as be able to answer all questions correctly. Microsoft MS-220 exam dumps will save your prep time.

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot mail flow issues20-25%- Interpret message headers and message trace results
- Troubleshoot mail flow rules and routing issues
- Resolve send/receive failures, delays, and NDRs
- Address issues with attachments and Defender for Office 365
Topic 2: Troubleshoot Exchange Online configuration issues15-20%- Manage mailbox and recipient configuration
- Troubleshoot email address policies and accepted domains
- Resolve permissions and access control problems
- Fix mailbox database and quota issues
Topic 3: Troubleshoot mail client issues20-25%- Resolve Outlook connectivity and profile issues
- Address mailbox settings and calendar sharing issues
- Fix mobile device and ActiveSync problems
- Troubleshoot Outlook on the web access and functionality
Topic 4: Troubleshoot compliance and retention issues25-30%- Resolve eDiscovery and content search problems
- Troubleshoot in-place holds and litigation holds
- Address data loss prevention (DLP) issues
- Manage retention policies and retention labels
Topic 5: Troubleshoot hybrid and migration issues10-15%- Resolve hybrid configuration wizard and connectivity problems
- Troubleshoot mailbox migration batches and failures
- Fix directory synchronization issues
- Address coexistence and free/busy sharing problems

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