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| Section | Objectives |
|---|---|
| Topic 1: Interaction Management | - WorkRequestIds, Context and Contact Identifiers - Interaction Logging and Tracing - Inter-component Interaction Routing |
| Topic 2: Avaya Oceana Solution Overview | - Architecture and Core Components - Engagement Designer (ED) Workflows - Role of Unified Collaboration Model (UCM) |
| Topic 3: Component Support Operations | - Unified Agent Controller (UAC) Support - Orchestration and Resource Controllers (ORC) - Call Server Connector (CSC) Support |
| Topic 4: Support and Troubleshooting | - Log Location Analysis for Core Components - Debugging Email, Webchat and SMS Flow Issues - Troubleshooting UAC / UCM Connections |
Question 1
A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?
A. Omni store DB Database Backup
B. UCA Store Service Database Backup
C. UCM Data Collector Database Backup
D. Omni store DB Controller Data Store
Question 2
Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?
A. VO - Video
B. VO - "VoIP" call
C. VO - Web Voice
D. VO - 'PSTN' Voice
Question 3
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?
A. ED allows you to deploy both old and new ED workflows In the ED without any problems.
B. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
C. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
D. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
Question 4
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)
A. Look at the Event Log in System Manager.
B. Run deploy-service -lv on the Breeze server.
C. Check the status of duster 1 in SMGR.
D. Check the service install status on cluster Administrator page in SMGR.
E. Look at the Oceana Monitor page.
Question 5
Which statement correctly describes the Avaya Oceana Monitor?
A. It provides a single location to view the status of the UCM Oceana component.
B. It provides a single location to view the status of each supported Oceana component.
C. It provides a single location to view the status of Cluster1 components.
D. It provides a single location to view the status of the UAC Oceana component.
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: B,D,E | Question 5 Answer: B |
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