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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Solution Components | - Avaya Contact Center Select features
- 1. Reporting and analytics
- 2. Omni-channel routing
- 3. Agent productivity tools
|
| Topic 2: Avaya IP Office Contact Center Overview | - IP Office architecture and components
- 1. Contact Center Select overview
- 2. IP Office system structure and deployment models
|
| Topic 3: Integration and Deployment | - IP Office integration with contact center modules
- 1. VoIP infrastructure and telephony routing
- 2. CRM and third-party integrations
|
| Topic 4: Selling Value Proposition | - Business benefits of Avaya Contact Center
- 1. SMB and mid-market positioning
- 2. ROI and customer engagement benefits
|
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
When you ask a Line of Business Leader the question: "Do you know how many customers contact your business, how often their issues are resolved on the first call, and how frequently they drop?" What need does this question help you highlight? (Select one.)
- A. The interest of including social media interactions into the contact center
- B. The need for more complex contact center capabilities
- C. The need for a voice-only solution
- D. The need to measure and track interactions in both real-time and historically
Reveal Solution
Discussion
Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)
- A. Duration of service
- B. Number of administrators
- C. Level of service
- D. Number of agent/supervisor licenses
- E. Type of server
Reveal Solution
Discussion
Correct Answer: A,B,D,E 🗳️
True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.
Reveal Solution
Discussion
Which is an IP Office-based Midmarket contact center solution? (Selectone.)
- A. Avaya Automated Chat
- B. Avaya Contact Center Select
- C. Avaya Aura Register Call Center Elite for Midsize Enterprise
- D. Avaya Interaction Center
Reveal Solution
Discussion
Correct Answer: C 🗳️
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Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)
- A. IP500v1 Chassis
- B. Medium Linux servers, DL120G and R210
- C. IP500v2 Chassis
- D. Large Linux server, DL360G and R620
Reveal Solution
Discussion