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| Section | Objectives |
|---|---|
| Solution Sales Knowledge | - Customer pain points and solution mapping - Basic call flow and reporting |
| Installation, Support and Maintenance Basics | - Support and maintenance overview - Installation and commissioning basics |
| Avaya Contact Center Solutions for IP Office Overview | - Benefits and positioning - Architecture and components |
DRAG DROP
Deploying Avaya Contact Center Solutions for IP Office into midsized contact center helps solve business needs. Match the business need on the left to the positive business impact on the right. (Click and drag the business impact on the right to the corresponding business need on the left.)
Correct Answer:
Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)
Correct Answer: A,B,D,E 🗳️
Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?
Correct Answer: B 🗳️
Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)
Correct Answer: C 🗳️
Which is an IP Office-based Midmarket contact center solution? (Selectone.)
Correct Answer: C 🗳️
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