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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
B) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
C) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
D) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.

2. An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that registration be refreshed every 2 minutes. Which command meets this requirement?

A) registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
B) registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
C) registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls
D) registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls

3. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) AI-generated summaries
B) real-time transcripts
C) topic analytics
D) automatic CSAT scoring

4. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) HSRP gateway redundancy
B) MPLS Layer 3 VPN
C) Expressway Mobile and Remote Access
D) CUCM Extension Mobility

5. A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A) Static RTP pinning
B) CAC and adaptive video resolution
C) SIP normalization scripts
D) H.323 gatekeeper zones

Solutions: