Cisco Implementing Cisco Collaboration Cloud Customer Experience : 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A) Perform Retention Policy management.
B) Delete recordings permanently.
C) Tag recordings with descriptive keywords.
D) Filter the list of recordings based on set criteria.
E) Search for specific agent interactions with the customer.

2. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) Opus codec is natively supported by Webex Contact Center without transcoding.
B) SIP Early Media is fully supported by Webex Contact Center.
C) DTMF signaling can use out of band.
D) The only supported codecs are G.711uLaw and G.711aLaw.

3. As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller's choice is logged and then passed as input to the Recording Control activity element of the flow. Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose two.)

A) If the Recording Control activity is temporarily removed from the flow, any call routed to the queue and presented to an agent is recorded, which overrides the tenant-level No setting if the specific queue-level setting is set to Yes.
B) If the user doesn't provide any consent or response to the activity, then the call is not recorded, regardless of the recording configuration set at the tenant, queue, or recording schedule level.
C) If the caller provides explicit consent as Yes, but their call is handled by an agent whose specific recording schedule is set to No, the call is not recorded.
D) If the caller reaches the queue but explicitly declines consent, the call is still recorded because the recording configuration for the whole tenant is set to Yes.
E) If the caller provides explicit consent as Yes in the flow, then the call is recorded, even when the recording configuration is set to 'No' at the tenant, queue, or recording schedule level.

4. An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A) Bridged Transfer node
B) Blind Transfer node
C) GoTo node
D) HTTP Request node

5. An engineer must generate a report that details the number of times an agent went on a break.
Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Activity Record
B) Customer Session Record
C) Agent Session Record
D) Customer Activity Record

Solutions: