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| Section | Objectives |
|---|---|
| Topic 1: Core Architecture and Components | - System scalability and redundancy design - Call routing and ACD fundamentals - Avaya Aura platform components integration |
| Topic 2: Integration and Deployment | - Deployment models and migration strategies - CRM and CTI integration - Third-party system interoperability |
| Topic 3: Elite Multichannel Capabilities | - Customer experience design considerations - Digital engagement and routing strategies - Omnichannel interaction handling (voice, email, chat) |
| Topic 4: Operations and Support | - Monitoring and reporting tools - Troubleshooting methodologies - Best practices for ongoing maintenance |
| Topic 5: Solution Design Considerations | - Security and compliance considerations - High availability and disaster recovery design - Capacity planning and performance tuning |
| Topic 6: Call Center Elite Functionality | - Agent and supervisor features - Skill-based routing and queue design - Inbound and outbound call handling |
| Topic 7: Solution Overview | - Elite and Elite Multichannel positioning - Avaya Aura Call Center architecture overview |
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
Correct Answer: C,D 🗳️
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
Correct Answer: B,C 🗳️
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
Correct Answer: D 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
Refer to the exhibit.
The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?
Correct Answer: D 🗳️
Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
Correct Answer: B 🗳️
Explanation: Only visible for TestPDF members. You can sign-up / login (it's free).
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