Avaya 33820X Test Engine Practice Test Questions, Exam Dumps
100% Free 33820X Daily Practice Exam With 65 Questions
NEW QUESTION 35
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- C. Elite Multichannel 6.6 supports WebLM Release 6.x.
- D. Elite Multichannel 6.6 uses SSLv3
Answer: A,D
NEW QUESTION 36
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Transmitter Module (MTM)
- B. Multiprotocol Ethernet (ME)
- C. Multiprotocol TX Module (MTM)
- D. Multiprotocol Label Switching (MPLS) SD-WAN
Answer: D
NEW QUESTION 37
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. Call Center Elite requires CMS.
- B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- C. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- D. It is sold through Direct and Indirect channels.
- E. Call Center Elite includes Business Advocate.
Answer: B,D,E
NEW QUESTION 38
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Tl/El
- B. Analog
- C. CTI
- D. SIP
- E. AACC
Answer: C,D,E
NEW QUESTION 39
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Expert Agent Selection
- B. Customer Feedback
- C. Quality Monitoring
- D. Workforce Management
- E. Enterprise Analytics
Answer: B,C,D
NEW QUESTION 40
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
- B. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
- C. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- D. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
Answer: D
NEW QUESTION 41
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 15,000
- B. 12,000
- C. 10,000
- D. 0
Answer: A
NEW QUESTION 42
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. Call Center Elite requires CMS.
- B. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- C. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- D. Call Center Elite includes Business Advocate.
- E. It is sold through Direct and Indirect channels.
Answer: B,C,D
NEW QUESTION 43
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Private
- B. CPaaS
- C. Hybrid
- D. Public
Answer: D
NEW QUESTION 44
An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)
- A. Agent Map
- B. Avaya one-X® Agent
- C. Agent Desktop Displays (ADD)
- D. Avaya Agent for Desktop (AAfD)
Answer: B,D
NEW QUESTION 45
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Afiniti Enterprise Behavioral Pairing
- B. Avaya Intelligent Customer Routing
- C. Workspaces for Elite with POM Integration
- D. Best Service Routing
Answer: B
NEW QUESTION 46
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Desktop and Process Analytics
- B. Workforce Management
- C. Customer Feedback
- D. Speech/Voice Analytics
- E. Quality Monitoring
Answer: A,C,D
NEW QUESTION 47
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 48
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. EMC Plug-In
- B. Presence Plug-In
- C. Supervisor Plug-In
- D. Agent Plug-in
Answer: B
NEW QUESTION 49
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
- A. Visual Designer
- B. Call Vectoring
- C. Graphical Designer
- D. Avaya IX™ Orchestration
Answer: D
NEW QUESTION 50
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- A. To increase first contact resolution
- B. To increase self-service usage
- C. To increase agent retention
- D. To increase digital channel usage
Answer: A
NEW QUESTION 51
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Aura® Elite Multichannel
- C. Avaya Intelligent Customer Routing
- D. Avaya Call Management System
Answer: D
NEW QUESTION 52
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