IBM C9560-659 - Fundamentals of Applying IBM SmartCloud Control Desk V1

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The IBM Fundamentals of Applying IBM SmartCloud Control Desk V1 blueprint covers these principal domains:

• Workflow, Automation and Reporting
• Service Management Processes
• SmartCloud Control Desk Fundamentals Overview

The remaining domains appear in the full official outline, all of which our bank addresses.

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IBM lists the following prerequisites for the IBM Fundamentals of Applying IBM SmartCloud Control Desk V1: No formal prerequisite listed; basic understanding of ITSM and configuration management recommended.

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